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Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

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Understanding the process for obtaining Nagoya protocol approval in Uganda: an engagement with the Uganda National Council of Science and Technology

November 1, 2023

Are you a researcher or a research team wondering if you will need the Nagoya protocol approval to transfer genetic samples outside Uganda f...

A glimpse into the heart of biomedical research: participant recruitment on the shores of Lake Albert

October 12, 2023

As an Immunology Masters student eager to delve into the world of biomedical research and public health, I recently started my yearlong work...

The Uganda Schistosomiasis Multi-Disciplinary Research Center (U-SMRC) maps households in Buhuka

September 18, 2023

A perspective of a project officer In the pursuit of our second phase, after having pinpointed the communities to engage with, the next c...

PhD Fellows and staff Receive Essential Training

August 3, 2023

PhD Fellows and staff Receive Essential Training on Good Clinical Practice, Good Clinical Laboratory Practice and General Data Protection Re...

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.

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